Position Title: Solar Service Coordinator

Job Details: NATiVE seeks an organized, empathetic, and detail-oriented Service Coordinator to join our team. In this role, you will be the central hub connecting our clients with the services and resources they need to repair and/or service their installed solar energy harvesting system. You will handle scheduling, client communication, and administrative tracking to ensure our operations run smoothly and our clients receive top-tier support.

If you love problem-solving, thrive in a fast-paced environment, and genuinely enjoy helping people, we’d love to meet you!

Responsibilities

Client Intake & Support: Act as the primary point of contact for client inquiries via phone, email, and in-person. Assess client needs and guide them to the appropriate services.
Scheduling & Dispatching: Coordinate, manage, and optimize daily schedules for [field technicians / case managers / service providers].
Case Management & Tracking: Maintain accurate, up-to-date client records, service logs, and progress notes in our [CRM / database system, e.g., Salesforce, Zendesk].
Issue Resolution: Handle client complaints or service delays with empathy and urgency, finding swift solutions to ensure high satisfaction.
Cross-Functional Collaboration: Work closely with the billing, sales, and operations teams to streamline workflows and ensure seamless service delivery.
Compliance: Ensure all documentation and service delivery adhere to [company policies / industry regulations / state guidelines].

Applicant Requirements:

Strong work ethic
Detail oriented and show pride in work
Experience: [1–3 years] of experience in a coordinator, customer service, administrative, or case management role.
Education: High school diploma or equivalent required; [Associate’s or Bachelor’s degree in a relevant field] is a plus.
Tech Savvy: Proficiency with [MS Office/Google Workspace] and experience utilizing scheduling software or CRM systems.
Communication: Exceptional verbal and written communication skills with a knack for active listening.
Organization: Strong multitasking and time-management skills; ability to prioritize urgent requests without dropping the ball on daily tasks.
Soft Skills: A calm demeanor under pressure, high emotional intelligence, and a proactive attitude.