Service & Support
Providing Solar Servicing Excellence since 2007
Service & Support
ENDURING SOLAR SUPPORT BUILT ON TRUST
Beginning in 2007, our legacy stems from deep expertise and unwavering commitment. With NATiVE, you invest in proven experience and gain a trusted solar partner. We stand by our record, ensuring your solar/battery energy storage asset performs at its expected capacity over it’s very long expected overall lifetime.
*NOTE: we offer service work on non-NATiVE Solar installed systems!
Corrective Maintenance Services
Even the best solar systems occasionally need a tune-up. Whether you’re seeing lower production, error messages, or signs of weather-related wear, NATiVE Solar offers responsive corrective maintenance to protect your energy investment and restore full performance.
We don’t guess—we diagnose. Our experienced techs combine thermal imaging, visual inspection, and system performance data to identify and resolve issues efficiently and accurately.
- Diagnosing solar energy production variances or deficits
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Diagnosing and replacing failed (or failing) inverters or optimizers
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Identifying PV panel-level issues (mounting, cracks, hotspots, PID)
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Identifying and repairing wiring faults or ground issues at the module, string, and array level.
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Post-severe-weather-event system/component inspection and remediation
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Solar shading or array obstruction assessment
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Helping with warranty claim documentation and execution
Preventative Maintenance
Ensure your solar asset’s peak performance and catch potential issues before they arise.
- 50-Point In-Depth Inspection: Every maintenance visit encompasses in-depth component and wiring inspection, photos, and a detailed report on the system status, spotlighting crucial areas needing attention, along with suggested corrective actions.
- Minimize Downtime: Proactively address concerns, ensuring a seamless operation of your asset.
Comprehensive Inspection Services
Our meticulous inspections ensure the longevity and efficiency of your solar solutions:
- Modules, Arrays & Racking: Check for damage, pests, water pooling, and shading.
- Inverters: Functional and Visual inspection -supported with IR imagery as needed.
- Manufacturer-Required Maintenance: rare but sometimes necessary
- Warranty Execution Assistance: Helping manage and execute warranty claims as needed.
- Detailed Reporting: Complete reports with recommendations for corrective actions.
- Customer Training
I had 4000 watts added to my existing off grid 7800 watts because 2023 was SOOOOO hot that the generator ran over 100 hours during the summer. Last year San Antonio had 75 100+ days. This year, SA only had 25 100+ days but my generator didn’t come one once to refill the batteries.
When Native Solar designed my system to add in the 4000 watts, they included removing my 4800 watt inverter and replacing it with a 15,000 watt inverter. It might be a bit too much inverter BUT I see improvements. I have a sensor (TING) on my electric system that monitors voltage and spikes and brownouts. Before the new system, we had a brown out every time the water pump came on. Sometimes 15-20 times a day. The house lights would dim and the clocks would glitch. Since the new system came online 5 months ago, we have had ONE brownout and that was in the first month.
Straight up, these guys are legit. Previous company was … well they’re no longer around. Native took a look at my system and gave me several options financially to complete my battery add-on. They came by to verify things were wired up properly and when I emailed… THEY RESPONDED!!!!! Holy Crap!!!! A company that responds to emails and cares about the customer.My Hats off to Chris Renner who managed my projects and kept me on the loop!
⭐️⭐️⭐️⭐️⭐️
I recently met Derek at Native Solar and I mentioned to him some concerns that I had about the solar that was installed on my home several years ago by another company. Derek recommended to have his technical crew come out to see if they could find anything wrong with our system. From the moment a ticket was issued in their system, the communication was unbelievable. Technicians came out to my home, performed inspections on my system and to my surprise, they found a couple of inverters that were burnt out. They ordered parts and were back out replacing everything that needed to be replaced to get my system back up and functioning properly within a week. I honestly wish I had purchased my solar solution through Native Solar because it was nice having a team of individuals that I could follow up with. I didn’t have that with the company who did the install years ago. My advice to anyone looking for solar is to be sure to work with a company like Native that will continue to service your home years beyond the initial install. Go with Native Solar, they will be available to help for years to come. I wish I had but I’m glad I found them now!
⭐️⭐️⭐️⭐️⭐️
Wow… I never thought installing Solar Panels in my complicated roof and renovated house would be easy. Due to the total renovation of my house 12 years ago, I had wires going all over the place and I had no clue how they all hooked up. I realized it would be a challenge, but the people at Native Solar really tried to work with me and my unconventional home and very difficult life circumstances. In all Native Solar’s efforts I have to acknowledge 3 people who went above and beyond in helping me with all my issues:
Chris Skaugen and Rae Ann Hargrave and the most amazing electrician and trouble shooter ever – Kresten.
Not only do these individuals deserve a 5 Star Rating. Their Stars SPARKLE ✨✨✨✨✨
Wow… I never thought installing Solar Panels in my complicated roof and renovated house would be easy. Due to the total renovation of my house 12 years ago, I had wires going all over the place and I had no clue how they all hooked up. I realized it would be a challenge, but the people at Native Solar really tried to work with me and my unconventional home and very difficult life circumstances. In all Native Solar’s efforts I have to acknowledge 3 people who went above and beyond in helping me with all my issues:Chris Skaugen and Rae Ann Hargrave and the most amazing electrician and trouble shooter ever – Kresten.
Not only do these individuals deserve a 5 Star Rating. Their Stars SPARKLE
⭐️⭐️⭐️⭐️⭐️
My whole experience with Native Solar has been amazing! After checking with several installers, we decided on them because they took the time to really listen- and thoughtfully answer. And through our interactions, we found they really get the whole process at a very deep level- from solar to batteries to gensets and how they all interact- and also how they can be installed to satisfy our energy requirements, according to Austin codes. Casey and Derek were both fabulous. Derek in sales and operations and Casey on the actual installation. Ours was a fairly complicated install, and it would recommend Native Solar without reservation.
⭐️⭐️⭐️⭐️⭐️
Native helped us with a commercial installation at our warehouse in 2018 and has maintained it ever since. Great service and experience.
I recently met Derek at Native Solar and I mentioned to him some concerns that I had about the solar that was installed on my home several years ago by another company. Derek recommended to have his technical crew come out to see if they could find anything wrong with our system. From the moment a ticket was issued in their system, the communication was unbelievable. Technicians came out to my home, performed inspections on my system and to my surprise, they found a couple of inverters that were burnt out. They ordered parts and were back out replacing everything that needed to be replaced to get my system back up and functioning properly within a week. I honestly wish I had purchased my solar solution through Native Solar because it was nice having a team of individuals that I could follow up with. I didn’t have that with the company who did the install years ago. My advice to anyone looking for solar is to be sure to work with a company like Native that will continue to service your home years beyond the initial install. Go with Native Solar, they will be available to help for years to come. I wish I had but I’m glad I found them now!
⭐️⭐️⭐️⭐️⭐️
Straight up, these guys are legit. Previous company was … well they’re no longer around. Native took a look at my system and gave me several options financially to complete my battery add-on. They came by to verify things were wired up properly and when I emailed… THEY RESPONDED!!!!! Holy Crap!!!! A company that responds to emails and cares about the customer.
My Hats off to Chris Renner who managed my projects and kept me on the loop!