Frequently Asked Questions (FAQ)
1. Why choose NATiVE Solar over large-volume solar installers?
Because we’re Texas‑rooted and design‑driven. NATiVE was born from custom homebuilding in 2007, with a focus on craftsmanship, not quotas. We don’t outsource installs or push cookie-cutter packages. Instead, we deliver tailored energy systems that respect your architecture, lifestyle, and long-term energy goals.
Learn more about our story »
2. How do you determine the right solar and battery system for my home?
We start with a free consultation to evaluate your lifestyle, solar expectations, roof layout, electric bills, shading, usage patterns, EVs, smart panels, and more. Then we design a high-performance system—solar-only or with battery backup—that maximizes savings and grid independence. There’s a delicate balance to get right here.
3. What is your process for commercial or custom-home projects?
We’re deeply experienced in solar for custom homes, commercial properties, and other organizations such as schools and hospitals. From electrical coordination and conduit layout to utility interconnection, we collaborate with your GC, architect, or facilities team -as well as the local authorities and jurisdictions- to deliver a clean, integrated result.
Explore our commercial and residential capabilities »
4. What happens if my prior installer goes out of business or my system fails?
You’re not alone. We’ve taken over dozens of orphaned solar and battery energy storage systems across Texas. We begin with a full inspection—electrical, structural, code compliance—and then offer clear service options with full transparency.
Explore our service and support options »
5. How do I know if battery storage is right for me?
You want to ensure your “critical loads” keep running through a grid outage. You may need that to include lights, internet/security, refrigerator, water pump, pool pump, HVAC, or other devices. This is all doable. We analyze your historical (and future!) electrical load needs, and energy self-sustainment goals. We’ll walk you through battery types (Enphase, hybrid), backup sizing, etc against your requirements and budget.
See why Texans are adding batteries in 2024 »
6. What incentives, rebates, or regulations apply in Texas?
We help you capture every available rebate, tax credit, and incentive—from the federal ITC to local utility rebates. We also guide you through VPP options (like Octopus) and changing IRS and legislative policies.
Read about the latest Texas solar policy shifts »
7. What kind of service and warranty support do you offer?
We stand behind our work. NATiVE offers 10-year workmanship coverage, manufacturer warranty support (typically 15 to 25 years), and optional annual operations and maintenance (O&M) plans. You can also reach out for system expansions, re-roofs, or repairs—even if we didn’t install your system.
Request a service visit or maintenance quote »
8. Do you offer financing or leasing?
We don’t push leases or gimmicky “zero-down” offers. We believe in ownership and transparency. NATiVE offers third-party loan options with fair terms, or you can finance through your bank. Our clients tend to prioritize long-term equity and property value. We have many cash customers.
How NATiVE compares to national chains »
9. How long does it take to go solar with NATiVE?
From consultation to commissioning, most residential projects take 90–120 days, depending on permitting and utility processing. Commercial and larger custom builds may take longer due to engineering, inspection process, and site-specific issues.
10. Do you offer monitoring and support after installation?
All systems include production and consumption monitoring -and system performance tracking via webphone or PC app. Notifications can be set for any system disturbance or instability as well as just normal status updates. While we don’t actively monitor our customers’ systems on a daily or weekly, we always have access in case an issue comes up.
11. Can I expand my system later (e.g., for EVs, batteries, or ADUs)?
Absolutely. Our design team plans for expansion whenever possible. You can add panels, batteries, or EV charging infrastructure over time.
12. What if I move after installing solar?
Solar often adds resale value and improves home marketability. If you’re planning a move, we can consult on transfer options.
13. How do your customers rate you?
We maintain a 5-star rating on Google and are known for responsiveness, integrity, and design-quality execution.
See our latest reviews »
15. Where do you operate?
We serve:
- Austin
- San Antonio
- Houston
- Dallas–Fort Worth
- Everywhere else in Texas!
Contact us to get started or as questions»
16. What makes NATiVE Solar different from other Texas solar companies?
- No outsourcing – we’re all full-time employees of NATiVE Solar
- Long track record in design/build – since 2007
- Credentialed Master Electricians and system Engineers – True electrical and architectural integration
- Long-standing, Local relationships with builders, jurisdictions and utility operators
- Transparent, consultative, not sales-driven (no door-to-door or “cold calling”, no “lists” or paid reviews, etc)
17. How do I get started?
Just fill out our quick form, and we’ll set up a consultation to discuss your needs and goals—no pressure.
Start here »