NATiVE Solar Privacy Policy

Effective Date: 02/19/2025

1. Introduction

Welcome to NATiVE Solar (“NATiVE Solar,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our websites, interact with us via SMS/MMS or webchat, use our services, or engage with our content on social media.

By using our websites or services, you acknowledge you have read and understood this Policy.

2. Information We Collect

We collect information in the following ways:

  • You provide it to us:
    Names, email addresses, phone numbers, mailing addresses, account/profile details, messages you send us, referrals you submit, service requests, and payment/billing information when applicable.

  • Automatically from your device:
    IP address, device and browser type, operating system, pages viewed, referring/exit pages, timestamps, and similar technical data via cookies, pixels, and analytics tools.

  • From platforms you authorize:
    Limited profile or engagement data from social platforms (e.g., Facebook, Instagram, LinkedIn) consistent with your settings on those platforms.

3. How We Use Your Information

We use personal information to:

  • Provide, operate, and improve our websites, products, and services.

  • Communicate with you, including responding to inquiries and providing customer support.

  • Send transactional and marketing communications by email and SMS/MMS (with your consent)—for example, referral-program updates, appointment/installation updates, promotions, and announcements.

  • Personalize content and measure campaign performance and site usage.

  • Detect, prevent, and address security or technical issues; comply with laws and enforce agreements.

4. Cookies and Tracking

We and our service providers use cookies, pixels, web beacons, and similar technologies to operate the site, remember preferences, analyze traffic, and support advertising/retargeting. You can control cookies through your browser settings; disabling cookies may impact site functionality.

5. How We Share Information

We do not sell or rent personal information. We may share information with:

  • Service providers/Processors that perform services for us (e.g., hosting, messaging, analytics, email/SMS delivery, payment processing). We use Podium to manage messaging and consent records.

  • Advertising/analytics partners (including use of hashed identifiers) to deliver and measure ads, subject to your choices and applicable law.

  • Legal and safety: to comply with law, respond to lawful requests, or protect rights and safety.

  • Business transfers: in connection with a merger, acquisition, or other corporate transaction.

6. Advertising & Retargeting

We may work with ad partners (e.g., Meta/Facebook, Instagram, LinkedIn) that use cookies or similar technologies to deliver ads based on your interests. See the platforms’ privacy settings to manage ad preferences. U.S. residents may also visit the NAI or DAA opt-out pages.

7. International Data Transfers

If you access our services from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to such transfers consistent with this Policy.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including legal, accounting, or reporting requirements. SMS/MMS consent and opt-out records are retained as required to demonstrate compliance.

9. Your Rights and Choices

Depending on your location and applicable law (e.g., GDPR, CCPA/CPRA):

  • Access, correct, or delete personal information.

  • Object to or restrict certain processing; request data portability.

  • Marketing choices: You may unsubscribe from emails via the link provided in each email. For SMS/MMS, reply STOP to opt out at any time (details below).

  • California residents may have additional rights, including the right to opt out of “sharing” for cross-context behavioral advertising. To exercise any right, contact us at marketing@nativesolar.com.

We will verify and respond to requests consistent with applicable law.

10. Security

We use reasonable administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, firewalls). No method of transmission or storage is completely secure.

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

12. Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above reflects the latest version. Material changes will be posted on this page; continued use signifies acceptance.

13. Contact Us

Questions or requests? Contact marketing@nativesolar.com or write to us at our business address listed on our website.

14. SMS/MMS Program (Podium)

Program Description. By providing your mobile number and opting in (via our website forms, Podium webchat, or by texting a keyword to our textable number), you agree to receive SMS/MMS messages from NATiVE Solar regarding your referrals, service updates, and promotions. Message and data rates may apply. Message frequency varies (generally recurring; up to 4 messages/month for marketing). Consent is not a condition of purchase.

Opt-Out/Help. Reply STOP to any message to unsubscribe. Reply HELP for assistance or contact marketing@nativesolar.com. We may use automated technology to send messages. Carriers are not liable for delayed or undelivered messages.

Consent Records. We maintain consent and opt-out records (timestamp, source, and consent language) in our messaging platform (Podium) to comply with applicable laws (e.g., TCPA/CTIA guidelines).

How to Opt In. You may opt in via our website referral/lead forms, Podium Sign-Up Page, Podium webchat, or by texting an advertised keyword to our textable number(s).

Numbers. Our textable numbers include (512) 402-7821 and other numbers listed on our site. Messages may originate from different numbers associated with NATiVE Solar.

Additional Terms. For details on referral incentives and eligibility, see our Referral Program Terms: https://nativesolar.com/referral-terms.

California Notice (CPRA)

We do not sell personal information. We may “share” identifiers (e.g., hashed emails) with advertising partners for cross-context behavioral advertising. California residents can opt out of such “sharing” by adjusting cookie settings and by contacting marketing@nativesolar.com.

Last Reviewed: 08/21/2025