Perhaps nobody will get slammed again this Spring/Summer season. But the statistical odds are against that notion. More folks in Texas will almost certainly encounter an extreme weather event with roof-damaging potential at their solar-equipped property. Dang.

The robot gave me the following odds based on published weather and insurance claim data/statistics:

• A Texas homeowner has roughly a 1-in-20 to 1-in-35 chance of filing any weather-related roof claim in a given year (the Texas rate is higher than the 1-in-36 national average because Texas leads the country in hail claims)
• Over a 20-year asphalt shingle roof lifespan, the cumulative probability of at least one damaging hail/wind event is somewhere around 45–65%
• Over 30 years (the rated lifespan of most common shingle products), you’re approaching 60–80%

Between April 24 and April 29, 2026, North and Central Texas experienced six consecutive days of severe thunderstorms. The NWS (National Weather Service) Fort Worth office recorded 287 reports of hail, wind damage, flooding, and tornadoes. Two people were killed. At least 11 were injured. Five confirmed tornadoes touched down -including an EF-3 near Mineral Wells that destroyed warehouses and damaged homes across a two-to-three-mile path.

For some property owners across DFW, Parker County, Tarrant County, Rockwall, Hunt County, and points south toward Waco, the aftermath means roof inspections, insurance claims, and decisions about what comes next.

If your property has solar panels -or if you’ve been thinking about adding them- this recent weather event reflects some important insights i felt it was important to share here, dear readers.

What Happened: Six Days of Severe Weather Across North Texas

The outbreak began Friday, April 24, with supercell thunderstorms pushing southeast out of Oklahoma into Northeast Texas. By Saturday the 25th, destructive storms had moved across the DFW Metroplex producing tornadoes, large hail, and straight-line wind gusts up to 89 mph near Springtown. This was basically equivalent to a Category 1 hurricane + big chunks of ice flying around.

Monday, April 27, brought another round. Supercells developed across the middle of the Metroplex during the afternoon, then tracked eastward through the evening. Hail up to teacup size was reported in northeast Dallas, Rockwall, and Hunt Counties. Oh man.

Tuesday, April 28, was the most intense day. Supercells again developed near Wichita Falls and moved southeast across North Texas. An EF-3 tornado struck Mineral Wells, injuring five people and severely damaging a wide swath of the city. Hail up to softball size -about 4 inches in diameter- fell across North Texas. Reports of 3-inch hailstones came in from as close as Mountain Creek Lake, between Grand Prairie and Cockrell Hill.

Across the six-day event, NWS Fort Worth issued 111 warnings for tornadoes, severe thunderstorms, and flash flooding. Even just based on our own internal data (NATiVE’s service teams are busy!), many homeowners are now scrambling to fix their damaged and leaking roofs. *Read-on to get to the solar panel stuff*

What This Means for Your Roof

Hail at 1 inch and above can damage asphalt shingles. At 2 inches and above (roughly egg-to-tennis-ballish size), damage to shingles, flashing, vents, and gutters is highly likely. At softball size, structural damage to decking and underlayment becomes a real concern. Some solar panels will likely meet their end in an event like this. :(  (It’s a good thing most folks are unlikely to ever witness this size of hail in their neighborhood.)

The April 2026 event produced 226 reports (to the NWS) of large hail across six days. If your property is located anywhere in the affected zone (and particularly in the western half of Fort Worth Parker County, Palo Pinto County, Rockwall, or Hunt County) you should have your roof professionally inspected, even if you don’t see obvious damage from the ground.

*Hail damage isn’t always visible to the untrained eye, ya’ll. Shingle bruising, micro-fractures, granule loss, and compromised flashing can all reduce your roof’s remaining service life without being obvious from street level.*

If You Already Have Solar Panels

Here’s the good news: tier-1 solar panels are tested to withstand hail impact up to 1-inch diameter stones at roughly 50 mph. In most hail events -even significant ones- the panels themselves survive while the surrounding shingles take the damage.

That said, solar panels aren’t invulnerable. At softball size and above, panel damage is possible (perhaps likely). And even when the panels are fine, if your roof underneath needs to be replaced, the panels have to come off first.

This is where “Detach and Reinstall” (“D&R”) comes into play.

What Is Solar D&R?

D&R -sometimes called “R&R” for “removal and reattach”- is the process of safely removing an existing solar array from a roof so that roofing work can be completed, then reinstalling the system once the new roof is in place. It’s a standard procedure that solar companies perform regularly, especially in hail-prone regions like North Texas.

A proper R&R involves:

Removal phase: Documenting and Disconnecting the system from the electrical service panel (aka breaker panel), carefully removing panels and racking hardware, and storing components safely on-site. Solar-related junction boxes and conduit typically remain in place.

Roofing phase: Your roofing contractor replaces the damaged roof with full access to the deck -no panels in the way. New flashing is installed at all mounting points during reinstallation.

Reinstall phase: Panels and racking are carefully remounted to the new roof, wiring is reconnected, and the system is tested and recommissioned to confirm it’s generating at its original design capacity.

The whole D&R process typically adds 1 to 3 days to the reroofing timeline. (Larger commercial systems installed over asphalt shingles (this is rare) may take proportionally longer depending on roof/array size and complexity.)

Insurance Coverage for D&R

If your roof replacement is the result of a covered insurance claim -which hail and wind damage typically are under Texas homeowners policies- the cost of solar D&R is often -but not always- a billable line item on the claim. *Assuming you had hail and wind damage covered and explicitly added the installed solar installation to your insurance coverage plan, your insurance should cover the labor and materials required D&R  as part of the roof replacement scope.

A few things to be aware of:

Wind/hail deductibles in Texas can be high. Many Texas homeowners policies now carry a 1% or 2% wind/hail deductible, which is calculated against the insured dwelling value -not the repair cost. On a $400,000 home, a 2% deductible is $8,000. Make sure you understand your deductible structure before filing.

Not all policies explicitly cover D&R parts and labor. Some policies include “detach and reset” as part of the roof claim scope; others don’t address it. Review your policy language or ask your agent specifically about solar panel removal coverage.

Document everything. Before your roofer or solar company touches anything, photograph the roof, the panels, and any visible damage. If your system has monitoring (Enphase, SolarEdge, Tesla, etc.), pull production data showing output before and after the storm this can support your claim if the insurer questions whether the panels were functioning properly.

Texas homeowners have the right to choose their own contractor. Your insurance company may recommend vendors, but you are not required to use them -for roofing or for solar R&R.

If You Don’t Have Solar Yet -Here’s Why a Roof Replacement Is the Right Time

If you’re getting a new roof anyway, this is the single best time to add solar. Here’s why.

Your roof is brand new. Solar panels have a productive lifespan of 25+ years. Installing on a new roof means you probably won’t ever need to remove and reinstall the system for a mid-life reroof -the timelines align. Installing solar on a roof with only a few years of remaining expected life is one of the most common and costly mistakes homeowners and property managers make. We’re here to give you the straight dope, folks -not a manufactured rush to sell you a system. :)

What to Do Now

If your roof was in the storm path and you have solar: Get a professional roof inspection. If your roof needs replacement, contact your solar company (or contact NATiVE Solar) to coordinate the R&R before roofing work begins. Do not let a roofing contractor attempt to work around your panels or remove them without an experienced and qualified (licenced and insured) solar solutions firm involved.  Improper handling can void warranties, damage components, and otherwise risk full solar system restoration.

If your roof was in the storm path and you don’t have solar: Get the roof inspected and file your claim. Then, perhaps, consider whether this might be the right time to add solar to the new roof. A fresh roof, already being paid for by insurance, is the ideal foundation for a 25+year solar investment.  :) (ok that’s our sales pitch for today)

If you have solar and aren’t sure whether your panels were damaged: Check your monitoring dashboard. A sudden drop in production following the storm dates (April 24–29) may indicate panel-level damage. If you see reduced output, contact your solar provider for a site inspection. For NATiVE Solar customers (or well, any solar property owner, really,) reach out to our service team directly.

The NATiVE Solar Perspective

We’ve been installing and servicing solar in Texas since 2007. We know hail happens sometimes -and it’s a discussion that needs to be had. It’s part of the operating environment here, and we design and specify equipment accordingly. We only install teir-1 PV (photovoltaic) panels tested for high wind and hail impact, and we’ve performed D&R work ranging from small residential arrays to large commercial rooftop systems. Our techs know this terrain intimately and commonly work in conjunction with roofing contractors to help ensure quick completion of the entire project .

If you’re navigating a roof claim or weighing your options after the storms, we’re here to help -whether that’s coordinating an R&R, designing a new system for a freshly replaced roof, or connecting your roofing contractor with our partner program.

Start a conversation with our team →

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Dear Readers – Your own insurance coverage, claims processes, and policy terms vary. This article is for informational purposes and does not constitute insurance advice. Review your specific policy or consult your insurance agent for guidance on your coverage. Please and Thanks, folks.

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Everything You Need to Know

By Adam Glick, Sr Consultant, NATiVE Solar

Solar PV (photovoltaic) panels create electricity from the mostly visible spectrum of solar radiation.

Here’s how it works in a nutshell:

Sunlight Hits the Panel: When sunlight strikes the surface of a solar PV (photovoltaic) panel, it excites the electrons in the semiconductor material (typically silicon) within the thousands of individual solar cells that comprise each solar panel.

Electron Movement Creates Energy: The excited electrons flow through the material semiconductor generating increasing electric current as it goes. This flow of electrons results in the generation of direct current (DC) electricity within the panel.

What Is Solar Panel Shading?
Solar shading is simply any shadow created by any physical obstruction which then falls onto one or more installed solar panels.

Common causes of shading include nearby trees, buildings and construction, debris like leaves or dirt, and of course weather-related factors (i.e. cloud cover)

Even small amounts of shading can significantly impact solar harvesting performance. (and not in a good way!) This is because the thousands of small, individual solar cells which make up a PV panel are typically electrically connected together in series to increase the output voltage. In a series circuit, the current passing through each cell must be the same or the power drops to the level of the lowest performing individual cell.

Any (individual or multiple) shaded cells in a single solar panel will limit the amount of electrical current (power!) for both that panel – and all other attached to the entire string of solar panels – this can significantly diminish the overall solar energy your system can harvest. Modern solar manufacturers are increasingly using clever design approaches to minimize the effects of solar shading – but all currently available solar panels are still susceptible.

Mitigating the Effects of Shading
Technological solutions: Microinverters (such as those made by Enphase) and power optimizers installed behind each solar panel can help by allowing non-shaded panels to continue to produce at top efficiency – even when one or more panels in a “string” are affected by shading. Although less common for residential solar installations, using bifacial solar panels and tracking systems can also help to alleviate potential shading issues.

Strategic design and installation techniques: As long-time solar practitioners, the NATiVE team uses complex site analysis tools to detect, assess and avoid high-shade areas when designing our preliminary recommendations. Of course, initial and/or ongoing tree trimming and vegetation management may also be important for our clients to consider and plan for – as is regular maintenance and cleaning to remove dirt and debris which may not have been fully removed by rain as designed.

How NATiVE Solar Helps You Optimize Solar Performance and Value
For 17 years, NATiVE has been here to help both our residential and commercial-scale clients navigate the potential intricacies and trade-offs related to solar and battery energy storage (BESS) design and system construction. Our highly-competent and well-trained staff utilizes only best-in-class tools and process/project management methodologies -along with careful, consultative requirement discovery engagement- to help ensure every NATiVE project exceeds our customers’ best expectations.

Get in touch with one of our expert solar consultants and let us provide you and your family with a complementary site survey (complete with solar shading analysis) and preliminary set of recommendations backed by nearly two decades in continuous operation under the same ownership.

Solar panels have become a popular and sustainable choice for energy production, allowing homeowners to reduce their carbon footprint, save on energy costs, and stay empowered during grid outages. However, what many solar PV system owners may not be aware of is the potential damage and dangers posed by our furry friends – squirrels, birds, rats, and raccoons.

Nesting animals can wreak havoc on solar panels, leading to a range of issues from chewed wires to fire hazards. In this blog, we’ll delve into the damages caused by these critters and emphasize the importance of installing a critter guard to protect your solar investment.

Primary Damages:

1. 1. Chewed Wires:
      Rodents like squirrels and rats are attracted to the insulation coating on exposed wires beneath solar arrays. Regular gnawing to sharpen their teeth can lead to exposed wires, posing risks of fire, electrocution, and lost production.
   2. Roof Rot:
      Nesting animals not only introduce organic material that retains moisture, causing roof rot, but they also scratch away roofing material, leading to water damage. This deterioration can compromise the integrity of your roof over time.
   3. Hot Spots:
      Nesting obstructs airflow under the array, creating hot spots that impact the performance of PV cells. Elevated temperatures not only reduce efficiency but also increase the risk of fire, with under-array temperatures reaching 150°F even in normally functioning systems.

Secondary Damages:

1. 1. 1. Water Damage:
         Compromised roofing due to animal activity can result in water entering your home, causing damage to drywall, paint, and potentially leading to long-term mold issues.
      2. Fire Hazards:
         Though rare, PV-related fires can occur when wires or connectors are damaged, converting electrical energy to heat. Organic materials in nests can easily ignite, posing a fire risk to your home.
      3. Electrocution Hazards:
         Damaged insulation around conductors increases the risk of electrocution, especially during wet conditions. Ground-fault protection may not always function correctly, emphasizing the need for immediate attention to suspected insulation damage.
      4. Lost Production:
         Animal-related events can cause a significant impact on annual production. A 2020 report from the National Renewable Energy Laboratory tracking lost production specifically attributable to pests found an average 28% production loss during the year in which the animal-related event occurred. This represents a financial setback of about $350 for the average US residential PV system.

What to Do About It

The good news is that all these hazards can be virtually eliminated through the installation of a high-quality solar animal guard. Whether installed by professionals or homeowners on a budget, these guards provide an effective solution to prevent critters from causing damage to your solar PV system.

Protecting Your Investment

As a proud owner of a solar PV system, it’s crucial to be proactive in protecting your investment. Whether you already have a solar array installed on your home or you’re considering investing in one, the benefits of adding a critter guard far outweigh the costs. The damages caused by nesting animals can lead to significant financial losses, not to mention the safety risks associated with fire and electrocution. Installing a critter guard is a small investment that can pay off in the long run by ensuring the longevity and efficiency of your solar panels.

At NATiVE, our job is to make your transition to solar energy as seamless as possible. We’ll help you make an informed decision about the installation of a critter guard on your system, enabling you to take the necessary steps to safeguard your solar investment today. Contact us for more information on adding a critter guard to your existing system, whether we installed it or not, or adding one to your upcoming installation.

#TakeYourPowerBack with NATiVE Solar!

The arrival of fall in Texas brings a welcome relief from scorching summer temperatures and provides the perfect opportunity for homeowners to ensure their solar panels are operating optimally. As temperatures in Texas finally begin to drop, solar panel maintenance becomes an important task for those looking to maximize energy generation and extend the lifespan of their solar system. In this article, we’ll delve into some maintenance tips and best practices specific to the fall season in Texas.

Clear the Debris: Cleaning Your Solar Panels
Throughout the year, solar panels can accumulate various types of debris such as dust, dirt, pollen, leaves, and even bird droppings. These obstructions can block sunlight and reduce the efficiency of your solar system. Fall, in particular, can cause an increase of leaves falling onto your panels, so keeping them clean is essential.

Here are some cleaning tips for fall:

1. Regular Cleaning: Make a schedule to clean your solar panels regularly. Depending on the climate and the surrounding environment, this may be as often as once every few months.
2. Gentle Cleaning: Use a soft brush or a sponge with mild detergent to clean the panels. Avoid abrasive materials that can scratch the glass.
3. Rinse Thoroughly: After cleaning, rinse the panels thoroughly to remove any residue.
4. Safety First: When cleaning solar panels, safety is paramount. If your panels are hard to reach or the roof is steep, consider hiring a professional for this task.

Inspect for Damage and Wear
Fall is an ideal time to perform a comprehensive inspection of your solar panels. As the cooler temperatures set in, conduct a thorough check to ensure all components are in good working condition. Look for any signs of damage, wear, or aging.

Check for the following:

1. Physical Damage: Inspect the panels for any visible cracks, chips, or other physical damage that may affect their performance.
2. Wiring and Connections: Ensure that all wiring and connections are secure and free from corrosion or damage.
3. Inverter Check: Examine your inverter to ensure it is operating properly and that no warning lights are illuminated.
4. Shade Assessment: As the sun’s angle changes in the fall, assess if there are any new sources of shading that may affect panel efficiency.

Optimize Panel Angles for Fall Sunlight
As seasons change, so does the sun’s angle hitting your solar panels, so optimizing the angle at which your solar panels receive sunlight can have a significant impact on energy production. Panels should be tilted to ensure they receive sunlight at a perpendicular angle as often as possible.

Here’s how to adjust your panels for fall:

1. Consult with Your Installer: Reach out to your solar installer or manufacturer for guidance on the optimal angle for your specific location.
2. Seasonal Adjustments: Some solar panel installations are designed with adjustable angles to optimize for different seasons. If this is the case, make the appropriate adjustments.
3. Remove Obstructions: In the fall, nearby trees that didn’t block the sun in the summer can create shading because of the sun’s changing position in the sky. Ensure that trees or other obstructions aren’t blocking your panels.

Prepare for Fall Storms and Extreme Weather
While fall in Texas is generally milder than summer, it’s not without its share of weather challenges, including thunderstorms and occasional heavy winds. These weather events, as well as more frequent extreme weather in the winter, can pose a threat to your solar installation.

To prepare for fall and winter storms:

1. Secure Loose Components: Check that all components, including panels and mounts, are securely fastened to your roof or support structure.
2. Trim Nearby Trees: Prune any overhanging tree branches that could break during a storm and damage your panels.
3. Backup Power: If you have an energy storage system, ensure it is fully charged and ready to provide backup power in case of an outage.

Schedule Professional Maintenance
While many maintenance tasks can be handled by homeowners, it’s recommended to schedule professional maintenance at least once every few years. Professional technicians have the expertise to identify potential issues and ensure your system is operating at its best.

Professional maintenance should include:

1. Electrical Inspection: A thorough check of the electrical components, including wiring, connections, and the inverter.
2. Performance Testing: To ensure that your solar system is generating the expected amount of energy.
3. Cleaning and Panel Inspection: Professionals can clean your panels and perform a comprehensive inspection, including checking for hot spots or microcracks.

Although many solar companies focus solely on installation, NATiVE understands the value of regularly servicing solar arrays. That’s why we have a dedicated service team that can help maintain and fix any potential issues with your solar system, regardless of if it was installed by NATiVE. To schedule maintenance with us, fill out our service request form here.

Keep Your Solar Panels Operating at Their Best
Fall in Texas presents an excellent opportunity to enhance the efficiency and longevity of your solar panels. Regular cleaning, thorough inspection, optimizing panel angles, and preparing for extreme weather can help ensure your solar system continues to operate at its prime. By following these maintenance tips and best practices, you can ensure that your solar system continues to thrive and deliver maximum energy savings throughout the fall and beyond.

Investing in solar panels is a significant step towards energy security and dramatically reducing utility cost over the long-run, with the end goal being to save money while living and working more sustainably.

One roadblock that can occur happens when a solar installation company goes out of business before completing the installation. Having served Texas since 2007, NATiVE Solar has watched many companies come and go in this industry. We’ve weathered the ebbs and flows over the years, and kept our company’s finances on solid ground while maintaining our reputation in good standing. In this article and the video below, we explore what commercial and residential property owners can do if they find themselves in this situation, and a path to get your solar project back on track.

Has the Solar Installer You Hired Gone Out of Business?

Before delving into the solutions, it’s essential to recognize the signs that your chosen solar installation company has indeed gone out of business. Some red flags include:

• Unresponsive Communication: When phone calls, emails, or messages go unanswered for an extended period, it may indicate trouble within the company.
• Delayed or Abandoned Projects: If your installation has stalled, or the company has halted operations without any explanation, this can be a worrying sign.
• Online Research: A quick online search might reveal news articles, customer complaints, or legal actions against the company.

This Isn’t a Rare Event —It’s an Ongoing Wave

This problem hasn’t gone away -if anything, it’s accelerated. The U.S. commercial and residential solar market has been through a prolonged stretch of bankruptcies, closures, and restructurings since 2022, and it’s hit companies of real size, not just small regional installers:

• Sunnova Energy, headquartered in Houston, filed for Chapter 11 bankruptcy in June 2025 and later moved to sell off its assets and wind down operations, leaving hundreds of thousands of customers nationwide — many in Texas — with uncertain service and warranty coverage.
• Freedom Forever, one of the largest residential solar installers in the country, pulled out of ten state markets and laid off roughly a fifth of its workforce before filing its own Chapter 11 in 2026.

For commercial properties and homeowners caught in the middle, the impact looks pretty much the same regardless of the installer’s size: missed deadlines, deposits paid with no work to show for them, incomplete or unverified installations, and no clear point of contact.

What Recourse Can You Take If This Happens?

If you find yourself in a situation where your solar installer has gone out of business, there are several steps you can take to protect your investment and complete your solar installation:

• Review Contracts and Warranties: Begin by reviewing your contract and warranty documents. Check for any clauses or provisions related to the company’s bankruptcy or closure. This information will help you understand your legal rights and options.
• Contact Authorities: Reach out to local and state authorities, such as consumer protection agencies or the attorney general’s office, to report the situation and seek guidance on potential legal actions.
• Consult an Attorney: If necessary, consult an attorney who specializes in consumer protection or contract law. They can advise you on the best course of action, such as pursuing a legal claim against the defunct company.
• Explore Insurance Options: Check if your homeowner’s insurance policy covers solar installations. Some policies offer protection against contractor defaults or project interruptions.

Lastly, you may need to seek a replacement installer. It’s essential to hire a reputable solar installation company to complete the project, like NATiVE Solar. Our team has extensive experience working with partially installed systems and can assess the existing work for safety and compliance. Our dedicated service team has provided maintenance, upgrades, and additions to solar PV systems originally installed by other companies across the state.

NATiVE Solar is the Solution for Your “Orphaned” System

At NATiVE Solar, we understand the frustration and uncertainty homeowners face when their solar installation company goes out of business. We are committed to helping solar-equipped properties like your get the installation back on track and harvesting energy as the system was designed to do.

Here’s how we can assist:

• Experienced Installers: Since 2007, our team has designed and installed solar and battery storage systems across Texas, including many projects left incomplete by other companies. We understand the intricacies of orphaned systems and can take over your installation.
• System Assessment: We conduct a thorough assessment of the existing work to identify any safety concerns or compliance issues. Our goal is to ensure your solar system functions properly and meets applicable safety standards.
• Transparent Communication: We prioritize clear and transparent communication throughout the process — keeping you informed on progress and answering your questions along the way.
• Warranty and Support: We stand by our work, offering a 10-year workmanship warranty and ongoing service and support for the long-term performance of your system.

Having a solar installation company disappear on you can be a distressing situation for any homeowner. But by reviewing contracts, consulting legal experts, and working with a reputable replacement installer, you can still get the benefits of solar you originally sought. If you’re dealing with an incomplete or abandoned installation, don’t let it deter you — reach out to our team and let’s #TakeYourPowerBack.

What Recourse Can You Take If This Happens?
If you find yourself in a situation where your solar installer has gone out of business, there are several steps you can take to protect your investment and complete your solar installation:

• Review Contracts and Warranties: Begin by reviewing your contract and warranty documents. Check for any clauses or provisions related to the company’s bankruptcy or closure. This information will help you understand your legal rights and options.
• Contact Authorities: Reach out to local and state authorities, such as consumer protection agencies or the attorney general’s office, to report the situation and seek guidance on potential legal actions.
• Consult an Attorney: If necessary, consult an attorney who specializes in consumer protection or contract law. They can advise you on the best course of action, such as pursuing a legal claim against the defunct company.
• Explore Insurance Options: Check if your homeowner’s insurance policy covers solar installations. Some policies offer protection against contractor defaults or project interruptions.

Lastly, you may need to seek a replacement installer. It’s essential to hire a reputable solar installation company to complete the project, like NATiVE Solar. Our company has extensive experience working with partially installed systems and can assess the existing work for safety and compliance. Our dedicated service team have been providing maintenance, upgrades, and additions to many solar PV systems originally installed by other companies across the state.

NATiVE Solar is the Solution for Your Orphaned System
At NATiVE Solar, we understand the frustration and uncertainty homeowners face when their solar installation company goes out of business. We are committed to helping homeowners like you get your installation back on track and ensure that you are satisfied with your solar system.

Here’s how we can assist:

• Experienced Installers: Our team comprises experienced solar installers who have successfully completed numerous projects over a 16 year period, including those left incomplete by other companies. We understand the intricacies of orphaned systems and can seamlessly take over your installation.
• System Assessment: We conduct a thorough assessment of the existing work to identify any safety concerns or compliance issues. Our goal is to ensure that your solar system functions optimally and meets all safety standards.
• Transparent Communication: We prioritize clear and transparent communication throughout the process. We’ll keep you informed about the progress of your installation, answer your questions, and address any concerns you may have.
• Warranty and Support: Rest assured that we stand by our work. We offer a 10-year warranty on the workmanship of your system as well as ongoing support to ensure the long-term performance and durability of your solar system.

Having a solar installation company ghost you can be a distressing situation for any homeowner. However, we hope that outlining the steps needed to protect your investment and get your solar project back on track was helpful. By reviewing contracts, consulting legal experts, and working with a reputable replacement installer like NATiVE Solar, you can still achieve your goal of going solar. Don’t let the setback deter you from receiving the benefits of solar that you initially sought. #TakeYourPowerBack with NATiVE Solar!

NATiVE: Expert Installers and Technicians
While NATiVE Solar is most commonly known as a solar installation company, another facet of our business – servicing and maintaining solar PV systems – sets us apart from the rest. Our service crew is dedicated to maintaining solar customers’ systems, regardless of if they were installed by NATiVE or another solar provider. Properly identifying a problem and finding the right solution can be a challenge, but it’s one that our team of troubleshooting experts are prepared to take on, no matter how complex the issue.

Our Service Technicians
NATiVE’s service crew gets a lot of practice in the field, typically servicing 2-3 sites per day. This crew is made up of five individuals–two in the office and three field technicians. In addition to the service crew, NATiVE has several electricians and technicians on the installation side that are fantastic at preemptively identifying issues and fixing them before the installation is complete. This allows our service crew to spend more time tackling complex projects that would stump the average installer. It also gives our service team time to diagnose and finish jobs left abandoned by installers who were unable to resolve issues with the system.

What Sets Our Crew Apart
The success of our service team is due in part to a strong troubleshooting mindset, which is critical for servicing any technology. Unlike NATiVE, many solar providers don’t have anyone on staff who knows how to troubleshoot a system effectively and instead rely on the component manufacturers to walk them through fixing a problem. This is what gives NATiVE an edge in the industry—we have multiple technicians on both the install and service sides that understand how to effectively identify an issue and get it resolved in a timely way.

Another thing that sets NATiVE apart is our full in-house crew dedicated to the installation and maintenance of each system. From start to finish, our customers have only NATiVE employees on site, not subcontractors. This, along with 16 years of industry experience, allows our crew to tackle even solar PV systems installed by other companies, which is rare within the industry. Most solar technicians won’t touch a system if they did not install it. In contrast, our service team loves to take on a good challenge and remediate systems across all of Texas, regardless of who originally installed it.

Our Warranty
As for service warranties, our offers are similar to those of other installers, which include a 10-year warranty on the workmanship of each system. This warranty covers anything that is installed improperly or any issues that may arise with the wiring of a system. For equipment malfunction, the manufacturer covers warranties on each system component. NATiVE simply charges for labor to diagnose and replace the failed components, similarly to how the warranties on many household appliances work.

Partnerships
NATiVE also partners with a variety of stakeholders to service solar systems under unique circumstances. We have partnered with finance companies to maintain systems that have been abandoned by their original installer to ensure the solar customers continue to receive benefits from their installations. We have also partnered with roofers and insurance adjusters to help customers who need their roof replaced, and thus need their solar panels removed and later reinstalled. NATiVE’s work even continues past the residential level. We have partnered with larger solar companies to maintain commercial and industrial behind-the-meter systems and are able to install large-scale commercial and industrial solar systems as well.

Solar Requires Minimal Maintenance
While the ability to service solar PV systems is important, remember that solar typically requires very little maintenance, even decades after installation. Most of our service crew’s work is due to equipment failure that can be traced back to the manufacturer. Solar is therefore special in that it’s rare for any other income producing asset to require as little maintenance as a solar system that was installed properly. In other words, once it’s generating electricity and saving you money, it’s unlikely that you’ll ever have to invest more money into keeping your solar system running efficiently.

Need Service?
If you’re a solar owner who’s system has failed or no longer generates electricity at it’s capacity, you may want to consider getting our service crew to come take a look. As mentioned, our team has the knowledge and expertise needed to diagnose the problem and find a solution that can bring your system back up to speed as quickly as possible.

To schedule, fill out our service request form.

Don’t have solar yet? Receive a complimentary quote today.

NATiVE is here to help with all of your solar needs, so don’t hesitate to reach out with any questions.

#TakeYourPowerBack with NATiVE Solar!